Hi, If you're someone like me who likes nice clothes, then I guess you're checking here with a simple question - is this a retailer you can trust or one to be avoided. Answer: avoid. There are loads of other places that sell the same brands - Peggs, Oi polloi, Kafka, End, etc who, in my experience are committed to building long-term relationships with customers. I'd advise you to support companies that care about their customers instead of buying from Hipstore. I won't give a step-by-step of my experience with them here as it's a bit of a saga, unless they put one of their PR band-aid replies after this review, in which case I'd be happy to write a longer review and explain the 3 customer service messages (unanswered), 12 emails, and 3 customer support phones calls, which all eventually resulted in the delivery being left on Saturday evening on a doorstep of a house next to a flat I don't live in anymore. When I told the customer service guy on the phone, I was worried it would be stolen as it had effectively been left out on the street and it would take me an hour to travel across London to collect it. He told me that it wasn't Hipstore's responsibility and the company recommends contacting the police if a parcel left next to the street is stolen... Amazing!!! Anyway - I'd recommend you save yourself the stress and shop with the more ethical and properly managed competitors you can find online.