The Hip Store Reviews

Name: The Hip Store
Rating: 1.27

1.3 Rating 41 Reviews

5 %

of reviewers recommend The Hip Store

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1.3

Based on 41 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

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The Hip Store 1 star review on 12th September 2022

Amreen

Anonymous

Anonymous // 01/01/2019

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“A pair of socks I ordered arrived quickly and initially I was happy with the service. However, after wearing these twice they developed a hole in the toe. I contacted the Hip Store online but never heard from them. Poor customer service in my view. Buy with caution.”

Helpful Report

Posted 8 months ago

“Absolute shambles of a shop. Like everyone else says, they took my money for an order they couldn't fulfill, before refunding at a later date. The item I ordered was still advertised as for sale on their website for over a week after they refunded me. They obviously have no idea what they have in stock.”

Helpful Report

Posted 1 year ago

“Order arrived damaged. Contacted multiple times to try and receive replacement or refund - no response at all. appalling customer service, which is even worse when you consider how overpriced their store is”

Helpful Report

Posted 1 year ago

“Very poor. Tried ordering some trainers, got a full automatic refund after they realised they were not available in the size ordered. Noticed two weeks on their website that the were 'available' in the size again.... only for that order to get cancelled and refunded again. My friend warned me about the service and now I have felt it (twice) first hand. Never again.”

Helpful Report

Posted 1 year ago

“Missing item in delivery, said I was lying. Sent proof. No customer service. Stole £100 from me.”

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Posted 1 year ago

“TERRIBLE TERRIBLE. ordered 4 items, 3 turned out to be out of stock and then waited ages for the 1 remaining item to arrive and they sent the incorrect item. very disappointing and a complete waste of time. AVOID”

Helpful Report

Posted 1 year ago

“Ordered hundreds of pounds worth of items online. First, they go cold on me - it takes days to even get a confirmation email. My order then does not arrive in the period of the delivery I paid for. I call Hip for an update and am straight up told that I will not be receiving my delivery for an indefinite period of time and that they can't tell me anything further because they didn't know where the items were or which courier was going to deliver it. I am simply told to wait indefinitely. Around a week later I get an email telling me that some of the items in my order weren't actually in stock when I paid, so I won't be getting them - I am only told this well after the latest I was told to expect delivery. The tracking page then says I can no longer track the progress as there is a problem with my delivery. Again, my only solution is to wait for an unspecified amount of time. Weeks later, I am yet to receive any items, and still can't track my order. I will only be using this business if I go in store now - strongly recommend against using these guys online. This is a common story looking at the other reviews, and I only wish I'd read them before.”

Helpful Report

Posted 1 year ago

“Don’t order with hip. They display items as in stock when they actually aren’t but they take your payment, they then take ridiculous time to refund your money which shouldn’t have been taken in the first place if the product wasn’t actually in stock. Absolute joke”

Helpful Report

Posted 1 year ago

“Website needs regularly updating on stock availability 3x ordered and 3x Order cancelled!”

Helpful Report

Posted 1 year ago

“These people are absolutely horrible to deal with, took nearly 7 weeks for my shoes to arrive which were in one of their raffles, it went through 4 separate delivery services to get to my inner city home in brisbane australia. Didnt even get deliveried I had to go pick it up from the depot. Opened up the box when I got home and one of the shoes was damaged. I never review places but I had too as I hope someone doesn't get stitched up the way I did. After trying to contact to inform them of my complaint they never responded. The worst company I have ever dealt with. Do not purchase unless you want your time wasted and a product that isnt up to scratch.”

Helpful Report

Posted 1 year ago

“Don t use”

Helpful Report

Posted 2 years ago

“This is the second time I've purchased a item to find out my order has been cancelled. First one I got an email second order absolutely nothing no email. I am very disappointed.”

Helpful Report

Posted 2 years ago

“They have a lot of good stuff so it's a shame. But they make it difficult to return things. In my case, I went for the drop box option, found a few local ones, but all were full. I then went back to the returns page, put in the order number and was told I couldn't return the item - and therefore couldn't see the other options where you could print out the return label. When a company makes returns a hassle in any way - especially with clothes - I would avoid it. I also tried to email the info@hipstore address that you'll find on the invoice, listed as customer service 'help', and I got the message that the domain doesn't exist. Unfortunately, I'd avoid this shop. It happened once before too, and i ended up keeping the item - as i will with the 2 items i recently bought.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS. I was sent a completely empty box with nothing but the receipt / returns label in it. , my housemate took the parcel in otherwise I wouldn’t have taken such a light box in. I then had to call customer services and then they sent a missing item form. I sent it back to them and had to personally chase up around 10 days later for them to say they couldn’t process my claim due to me missing the tracking number - some communication could’ve been nice. After i correctly filled the form in , someone sent a copy & paste response to this (pictured below) I tried to respond for them to say this inbox is not monitored ??????? So there’s no way of receiving money back for a COMPLETELY EMPTY PARCEL. I paid £290 for a cardboard BOX. Also if you’re advertising your delivery as DPD but sending it via Evri, you’re LYING on your website.”

Helpful Report

Posted 2 years ago

“I've been waiting for a refund which was received on the 24th May (nearly two months now), and haven't heard from their customer service team in over 3 weeks now since they last said they were investigating the issue.”

Helpful Report

Posted 2 years ago

“I returned 3 jackets to them (cost: £412). I used Inpost locker to return it, as per their instruction. The Inpost locker did not log a receipt and the item was lost. HIP refused any responsibility and charged me the full amount - refused to meet me at cost price. I feel treated like a scam artist - like I would have use for three very similar blue (over-priced) overshirt jackets. Incredibly poor customer service and I will absolutely not be using HIP store again.”

Helpful Report

Posted 2 years ago

“Criminal: the success rate of items I’ve received has been so low it would have been better had the warehouse picker simply closed their eyes and picked items off the shelf. I’m waiting for hundreds of pounds in returned items, as well as items that were simply never delivered at all. The onus is on the customer to provide proof. When returning items using a drop box they themselves partner with, me was told they received only one of the two items contained in the same box. Now it’s up to me to prove that both items were in the box. Please please shop somewhere else, END or Modern Draper etc would be more than happy to take your business”

Helpful Report

Posted 2 years ago

“Excellent service im from queens new york and it was first time ordering it and i was doubting on the reading the negative comments but no they are excellent .. if you have any questions before you order something ask them on twitter”

Helpful Report

Posted 2 years ago

“Incompetence and lies are what's on offer. So i purchased a bag as a xmas present- £40- and i received the wrong bag. Instead of having to wait for a refund after returning the item which takes almost two weeks ,i purchased another in the meantime to ensure i had the bag on time for xmas but before i even sent the first one back i received another wrong bag. So now i have two wrong bags no more money to buy another present or get the right bag elsewhere, (im a student on limited funds) . The wrong bag they sent twice was dreadful and not my choice or style . I phoned to explain and complain and got the rudest customer service ever, speaking to me as if it was my fault ?! Asking for a manager i was told i couldn't speak to one "because of covid?! That two year old chestnut . Then told i would receive a call within two hours which of course never came . There is little time and no money now to right my situation and HIP are apparently fine with this !! WOW no wonder they only have one and a half star rating on trust pilot eh ? I will NEVER EVER purchase from HIP again and i will make sure all my friends in college don't either . Rip off incompetent useless company have left me with no present to give and no means to fix the situation having to now return and wait for my refund , they have caused embarrassment and upset for me without even an apology or recognition never mind the compensation i deserve for this mess . Stay away avoid at all cost there are hundreds of companies out there that deserve your business and will give you no problems and show their appreciation by GETTING YOUR ORDER CORRECT . Its a simple process you would EXPECT from an online store. Now after this review Hip send me another Email address to send my issue by Email there and have to further explain and wait …… what a mess what a chore what a hassle I really don’t need . As I mentioned before , NEVER AGAIN !! Disastrous on every level”

Helpful Report

Posted 2 years ago

“Disgusting customer service - lazy - antagonist- almost criminal behaviour - steer clear at all costs”

Helpful Report

Posted 3 years ago

The Hip Store is rated 1.3 based on 41 reviews