Incompetence and lies are what's on offer. So i purchased a bag as a xmas present- £40- and i received the wrong bag. Instead of having to wait for a refund after returning the item which takes almost two weeks ,i purchased another in the meantime to ensure i had the bag on time for xmas but before i even sent the first one back i received another wrong bag. So now i have two wrong bags no more money to buy another present or get the right bag elsewhere, (im a student on limited funds) . The wrong bag they sent twice was dreadful and not my choice or style . I phoned to explain and complain and got the rudest customer service ever, speaking to me as if it was my fault ?! Asking for a manager i was told i couldn't speak to one "because of covid?! That two year old chestnut . Then told i would receive a call within two hours which of course never came . There is little time and no money now to right my situation and HIP are apparently fine with this !! WOW no wonder they only have one and a half star rating on trust pilot eh ? I will NEVER EVER purchase from HIP again and i will make sure all my friends in college don't either . Rip off incompetent useless company have left me with no present to give and no means to fix the situation having to now return and wait for my refund , they have caused embarrassment and upset for me without even an apology or recognition never mind the compensation i deserve for this mess . Stay away avoid at all cost there are hundreds of companies out there that deserve your business and will give you no problems and show their appreciation by GETTING YOUR ORDER CORRECT . Its a simple process you would EXPECT from an online store. Now after this review Hip send me another Email address to send my issue by Email there and have to further explain and wait …… what a mess what a chore what a hassle I really don’t need . As I mentioned before , NEVER AGAIN !! Disastrous on every level