After visiting the Leeds store where I couldn’t find the size I wanted, I ordered a t shirt and paid extra postage for delivery in time for Christmas.When the box was delivered by Royal Mail it felt very light, I opened immediately and found it was empty. It had not been damaged. I immediately asked the post man to take a photo which he did. I contacted the customer service team who were most unhelpful. They told me the order had been picked and packed and delivered. That seemed to be the end of the matter. Dreadful customer service. I have basically paid for an empty box and this company are not prepared to investigate why this has happened. This surely is not right?