Didn’t turn up the first time and called 2hrs later to say the wouldn’t make it. Told me I’d get returning customer rates for them to come out the following week. I did say after 3pm and he phoned before midday wanting to come. I said after 1.30 and he turned up at 1pm telling me he’d been sat in Tesco car park for 45 mins. Not my problem. Bloke got me to sign something when he arrived. After 17 minutes told me he didn’t know what it was and there was nothing he could do. The office rang him after 20 mins to give him his next job so he left. Oh, he did tell me he could smash the toilet apart but as he clearly didn’t know what for and he didn’t know if it would help I said no. The office then called wanting £150. It wasn’t booked or advertised under this company name so I would not trust them at all. The ‘plumber’ spent most of the 17 mins telling me about other jobs he’d done and talking about my floating shelf! Do not trust this company.