Bought Non- Slip mats. Priced at £ 1/piece. At the till it rang £ 1.29. Queried with Customer Service, she showed me that despite the item having the same name on the shelf ticket and the product, the reference code was not the same. Said human error....ha ha. Now, they expect customers to read and check the bar code. I reminded her of the law, that if the price is written for a product, the store must sell it at that price. The reply was, it’s not law but our GOODWILL if we refund. Very rude approach. Written to their office., besides a SORRY as customary, a para from the reply “I would like to assure you that I have passed the points raised to our Senior Management Team at Head Office, where they will be investigated and the appropriate action taken - unfortunately, as this may involve an internal investigation, I would be unable to provide you with the outcome”. So, the customer does not know if any investigation is done or stops at the first secretary-level who replied. Very pathetic approach. A similar incident with my neighbour. Picked item priced on the shelf at £ 3.99, but at the till it rang £ 6.99. Seems like their business ethics and practices are very devious.