Purchased a 'Blush Pink Button Stool' which has a soft velour finish for my daughters bedroom. The good news it came in around a week, but it's all bad news after that. DHL delivered this morning but the box was soaking wet and consequently damaged. I thought it will be OK as the stool was bound to be inside a polythene bag...OOH so wrong....no packaging whatsoever. Hoping it will dry out as the cost to return it even if you can get to speak to the customer services and get an authorisation is nearly as much as the item. So beware, The Range warehouse despatching the orders take little or no care, DHL have obviously allowed the box to become soaking wet and still thought it OK to deliver and The Range customer services are notable by their absence!!! Obviously pictures were taken of the dreadful packaging and state of the soaking wet box, but I cannot find an email address for 'Customer (or lack of) Services' to send them to.... 10/12/20 - I have received a standard copy & paste reply from Wayne, but still no Customer Services email address so that I can send pictures of the disgusting state the wet box was in and the fact that the contents were not sealed in a polythene bag, just loose inside apart from a little brown paper packing, but I will give them a little longer. The good news is that the stool is drying out well. 10/12/20 - 13:09 Hrs. I have now received the email address for Customer Services (Lauren) and have sent them a collection of pictures showing the appalling state of the soaking wet box,,, I will keep you informed of any further action. 10/12/20 - 14:18 Hrs. Have now had a reply vowing to improve things for future orders but unable to further assist as the stool is not damaged only WET!!! which does not show up on a photograph, despite seeing the condition of the box that was received. I have since replied: Lauren No the stool, luckily is not damaged other than it been wet which is drying out pretty well. I still find it incredible that an order can be treated in the way this one was, poorly packaged by yourselves initially and then DHL treated it with utter contempt for the contents and were completely disrespectful of it being a Xmas present to go into my daughters newly redesigned bedroom. Obviously I am not very happy about your response and your inability to even refund the postage which was paid and one that I would have expected contractually to be of standard one would normally expect. I will of course continue to criticise your company and its response on the various points I raised and you will be pleased to know I will not complain again as I will no longer go into your Stoke branch and most certainly will never purchase anything from your online section. Have a good day.