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Anonymous
Following a purchase of outdoor lights I was ill and was unable to use them. I returned the items to the store unopened by the fat on my receipt but was informed that as they were Xmas products the return date was only 14 days not the date on my receipt. When I pointed this out they said there were signs around the store stating this. There was 1 sign at customer services but NOT near where the lights were still being displayed and still being sold at full price not reduced. I was also told that the server should have told me this on purchase which they clearly did not. The store flatly refused to refund or even exchange the items despite the obvious shortcomings with their customer service. The supervisor was extremely unhelpful, dismissive and adamant that they were correct to act in this way. Not a way to encourage customer loyalty! Definitely shop elsewhere!
3 years ago
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The Range has a 1.4 average rating from 2,082 reviews

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