I bought a casserole dish from The Range online. When I receive it and opened it up this had a ADVISORY label which states it cannot be used on a stove / hob etc pretty much no direct heat. This does not suit my purpose. This was not stated on the description online either. So I contacted customer services via chat. their response was they will refund only the item cost. I as a customer has to pay for the postage. When I asked them why as this is not a customer fault, the item restrictions have not been listed on the description. The customer service agents response was "we don't state you can use it on a stove". So going by that if they don't say what the item can do on their description be warned. It didn't say I can serve food into it and the temp of the food, so I assume that's also not possible. So I hope you get my point. Next I decided it's ok I have no choice but reduce my losses so I agreed to send it back. They have included a return label with the address printed. Now I have checked with all courier companies (I mean all) of UK bar Royal Mail as its costly. using the postcode on the label. But non of the companies recognise the address. So I have no option to send it back except for Royal Mail. So I have tried to contact The Range customer services again to find out my options but they do not respond. Chat is also not available now and I sent a email. Its over 4 days and no response. Personally avoid The Range online. You will fall into the same problem as I have. I will only recommend going to a store (when COVID-19 permits) and buying items as you can check all the details including ADVISORY labels before buying. If not online you will get a mis represented item from them. To back up what I have written I have a copy of the chat that the agent says if its not stated that it CAN, then you must take it as you CANT" #Brilliant