Things come damaged and I explained that I had to leave it up for my kids because I got rid of my old set with the new one coming even though I explained I took pictures with the date and time of the damage so after waiting 45 minutes on the phone to tell them he said email him the pictures and he will see about getting a new one sent out if they could but I explained to him I can’t live without it till it gets sorted then he couldn’t wait to get rid of me ( so mad with range don’t think I will shop there again £1400 big mistake hope no one as the same experience)