I’m a frequent visitor to The Range in the Rhyl store in North Wales and went in on 18th January 2021 to pick up some essential items before I went back to work. When I visited The Range in Rhyl I was met by a very rude middle aged women staff member who wanted to discuss the rules with me about one way etc. I started to walk off as I was in a rush due to being due at work and said I know the rules as I’m always in this store but thanks anyway and she said just stop now so I can tell you the rules. So i stopped and said ok please can you tell me the store rules then and then she sworn at me twice. I said something along the lines saying that it was wrong to speak to a customer like that and there was no need to swear. She then said I was thick which is very insulting. I was shocked and felt she was displaying angry and threatening behaviour so started to walk off for my safety and she started shouting at me saying I was an utter disgrace and was stupid. I then said that I was going to speak to a manager about her shocking behaviour. She then started mouthing off things which I could not understand but she did call me a vile human being. She then carried on mouthing off things to which I could not understand and walked away from the entrance to the store back inside of the store. I am shocked and utter disgusted at being treated like this. I’ve never been so threatened and insulted by someone who represents a store in my life. I spoke to a helpful person at the customer service desk and they ended up getting the Manager who was somewhat helpful and did apologise for this staff member’s behaviour however I do not feel that this is enough. The manger did say that things are tough at the moment with COVID. I understand that things are tough at the moment and I understand the strain this puts on people however I will not have someone think it is ok to speak, shout, swear and insult me in the manner that this staff member did. I ended up leaving the store and didn’t buy the items I needed. I ended up going to a supermarket to purchase my essential items and was treated with respect at this supermarket. I visit the Rhyl store frequently since it has opened and since the lockdown restrictions and every time I have respected the rules and every time I have entered the store the person at the door has always been professional and friendly except for this one staff member. I am saddened by the way that this staff member from the Rhyl store felt it was ok to shout, insult and swear at me in this manner. It takes two seconds to be nice to someone. I will never return to the Rhyl store again after this horrible experience. A staff member insulting and shouting at a customer is not ok and is very unprofessional indeed. This staff member seriously needs speaking to about the way they treat and talk to people. Shocking and disgraceful service from this staff member.