Purchased two pairs of curtains, packaging states £14.99, I was charged £15.99, returned one pair today 24/1 as didn’t need them and also ask for the refund for the £1 I was overcharged on the pair I kept. Was told it’s the ranges policy that they have 24hrs to correct the problem and that they don’t have to honour the payment. Karen from Colchester was very rude, wasn’t wearing a mask, it was just pinned to her name badge like it was a fashion statement! She wanted me to sign a receipt with the pen she was using, and if I didn’t she was just going to put the curtains back on my card unauthorised!! I asked her for a clean pen, she got very high rate, oblivious to the pandeamic going on around us! Manager was also very clueless!! Will not be shopping here again, I have found in past visits, staff to be very miserable and inexperienced! You really need to brief all your staff on government guidelines on how to wear a mask! Appalling behaviour from Karen at customer services! On duty manager, very bad attitude, not fit to be running a store if you are not abiding by the rules! But apparently the range have there own policy in place 🙄