Absolutely Appalling order number W3384287 I purchased a rug at £229 , it was supposedly dispatched and picked up by Tuffnells delivery company(. Look at their reviews. That speaks for it self) After several emails and un answered phone calls. I finally get the response that it was delivered and signed for by Jack???? There are no Jack’s? In this street. We are also pensioners and have been isolating and are permanently in the house . The fact that I received no tracking number from either the range or Tuffnells means we are unable to find out where it actually went. The help and response from The Range. Was rubbish. Go ask the neighbours if they took it in. A bit ridiculous as 20 days have passed since the supposed delivery. I’m at a loss as to how bad this company is and I have now approached my credit card company to intervene. No tracking number?? This rug disappeared between the Range ( if actually sent) and their delivery partners. I’m disgusted at the way this has been handled.