I placed an order. I changed my mind an hour later. I queued on the 'phone line (the only way to cancel and order!) for 30 minutes and was then told I had to be passed to another department as the item was "coming straight from a supplier". I queued for a further 50 minutes and was cut off as their 'phone lines had closed for the day. I called back first thing the next morning and explained the problem. They said they would try and cancel the order. Unfortunately, their efforts were in vain and after a further hour-long queue and call I was told to reject the delivery when the courier brought it. The delivery agent did not knock, ring or announce their arrival in any way, so I was unable to reject the delivery. I have subsequently spent a further 3 hours in total on the 'phone trying to get this returned. It still hasn't been collected for return a week and a half later, so I am no closer to my refund (and getting the item removed from my premises). This morning, on my latest attempt to contact them for an update, after much further queueing, my call was picked up by an operative and immediately cut off 3 times. These people's customer service is truly appalling. Avoid them if you want to retain any shred of your sanity.