Bought two items online that were not available in store but could be delivered. Paid £9.95 for selected day delivery two days later and only 1 item turned up (this item was actually really nice and in good condition). Later received an email saying issues with supply of other item even though it was still available on the website to purchase for next day delivery. 6 days later the second item arrived smashed to pieces and now they won’t take back large items in store and no one will answer customer service phone. Every time it keeps playing the same music endlessly or cuts me off. No one responding to any communication to get a refund or replace it with a new one. Really not sure how they get away with this after reading others reviews. Would not purchase anything online from them again no matter the bargain it appears to be.