Thieves I ordered a bookcase that needed assembling, but they sent me the wrong parts and I only realised halfway through because I only counted the number of pieces before starting, which was indeed correct. Had the item sat half-assembled in my living room for a week until the customer service replied offering a 10% discount. Why would I want to keep an item that has missing parts and is therefore useless? Now they want to come and collect it instead so that they can issue a refund. But turns out said refund does not include initial shipping costs. So according to them I should now be ten quid out of my pocket for a faulty item that I had to take apart and send back. Who in their right mind decided that this was a good enough customer service policy? To make the customers pay for your mistakes? Now I'm ten quid poorer and no furniture. I don't know what to say. Next time I'll just chuck a tenner down the toilet and then flush it. Edit: if you, like me, are keen to support smallish independent business, don't bother. Their items are all made in China anyway. You might as well buy the same stuff on Wish for 1/3 of the price.