I would give zero stars if I could. Ordered a sofa which came with one leg the wrong size resulting in the sofa being wonky and therefore not useable. We have never been able to reach customer services via telephone as the phone is not answered. I have spent months going backwards and forwards with long emails and we have sent multiple pictures of the problem. Someone eventually responds days or weeks later and we are always told something different. Eventually we thought we were getting somewhere as they said a replacement leg for the sofa had been requested from the manufacturer and then another person says weeks later that we need to reply with pictures of the problem (as if it's the first time I have contacted them!!). I honestly can't believe that a company can operate in this way and leave customers with an item of no use and provide no resolution. I am absolutely appalled and will never be stepping foot in their store or ordering online again.