This company believes they are above the law ! Tried to return a faulty cleverspa hot tub after 14 days due to heater not working and tried to exercise my short term right to reject and ask for a full refund due to the product lacking satisfactory quality and being fit for purpose. They flatly refused and insisted it was returned to the manufacturer which is not abiding by the Law, they said their T&C's cover it however their T&C's do not supersede the consumer credit act 2015 Sue the sales manager at the paignton store said they would refund if it was a £5.99 item but not for a faulty £650 item, so dont buy anything expensive from there ! Trading standards agree too and will be progressing a small claims court case now for the refund and consequential losses