NEVER EVER USE AGAIN NEVER USE AGAIN: sent email 2 emails to direct email address The Range, got 2 automated confirmation received saying will reply in 4 days "NO RESPONSE still " Sent 2 requests on their on line system NO RESPONSE still. Tried calling numerous times held 30 mins on 0345 number, time wait it states still NO PICK UP. ALL asking for refund of set day delivery and help with finding where my item is. 8 days on now still NOT ONE RESPONSE. Awful, paid for a set day delivery for a Friday. On the Friday received an email saying delivery between 11.41 to 12.41 waited in no delivery. At 1pm called carrier as couldn't get through to the range as said 30 minute call wait but no pick up.Automated on courier said driver late told wait till 6pm which I did item never came again. Saturday again no pick up at carriers telephone number and automated said due to deliver now Sat same time again waited in ALL day never arrived again. Saturday late afternoon got hold carrier through Facebook they said it delivered, I stated I was their Friday and Saturday I have cameras on the gate and door and no ones delivered or attempted delivery at any time or been near my property, carrier put me on hold then said oh your right driver brought it back to warehouse without attempting delivery with no explanation as why he did not 2 days running !!! Eventually got my item after 3 whole days waiting in. NO HELP OR RESPONSE FROM THE RANGE paid the extra delivery cost for set delivery and only got on the 3rd day because I put in so much work trying to contact carrier as no response from the range. How they can ignore your written responses is beyond me, or say they have a phone line when you can see via all the reviews it is near impossible to get a pick on on their phone lines. Carrier admitted they were not even going to deliver on the 3rd day but did as I kicked up such fuss or who knows when or if I'd have received this SET DAY DELIVERY COST item. Thank you "THE RANGE" FOR YOUR NON HELP AND NON REFUND ITS BEEN A NIGHMARE SO STRESSFULL AND I WOULD NEVER ORDER FROM YOU EVER AGAIN. You should be available to your customers and respond to customer complaints 4 written requests all ignored that's so bad shame on you. And yes I'm. Sure you "The Range" will just pass blame on the carrier but you should help your customers, we order from you. Each email and on line request I asked for call back for you the retailer I ordered it from to help me find out how to get my item delivered and where It was and you have not responded once,. Disgusting, these complaints should be escalated to the ombudsman to get The Range to respond and reply to Customer Complaints.