Hi your customer service is none existent you ask customer to fill out form on website because you don't answer the phone with a 4 working day response and don't stick to these times I still have not had a response from you since the 19th April even though you have acknowledged you have received . I never write reviews but felt I had to with this one if it wasn't for your helpful employee josh at Stockton I still don't think I would have got any help . when you finally responded to your own team internally you have offered no apology for the fact the settee is totally damaged everywhere but you expect me to stay at home 2 days for another collection then a separate days delivery have to wait weeks again and have the cheek to ask me to pay for wrapping for the company collecting or they wont take it . I offered to maybe look at keeping if you offered a discount and you insulted me with 10 % you wont even be able to sell the item its full of rust wonky stitching come on the only reason I haven't asked for a refund is its an perfect fit. you need to get some customer services skills shocking disgusting service wont ever shop at your store again .