I ordered some solar lights for my garden which stopped working after two weeks. I used the contact form on their website to initiate a refund or exchange. After a week, I hadn't had a response and then spend 3 hours across a day trying to get hold of the customer services on the phone. Once I eventually got through, they asked me for photos of lights not working! I tried to explain that you can't really demonstrate that through a photo as the lights have on/off switch so no way to prove that they are not working on a photo. Despite this they made me take a photo of the lights in the day and at night which I did and sent to them. Now another 4 days have passed and no further communication from them. I am now waiting again for over an hour in the telephone queue. Will stick to Amazon in the future who have brilliant customer service when things go wrong. Don't waste your money or time with online orders from The Range.