Originally sent wrong goods on the 19th of April arranged verbally using the customer service telephone number ,but three times waiting over two hours each time before l got through and via email for collection of the goods on April 20th and May 14th. Under the Consumer Contracts Regulations 2013 I am entitled to a full refund after 14 days of the agreement to collect it is now May 28th. The Range is in breach of this legal requirement and l feel that l must make a formal complaint both to Trading Standards and the Competitions and Marketing Authority. I requested my full refund before collection only to be ignored .On reading dozens of recent complaints of similar issues this is clearly a daily occurrence therefore a serious breach of U.K law. I also told The Range l will charge £50 a week storage costs until collection . The problems stem from higher management not addressing or even caring about poor customer services and collection/returns. Clearly manning levels need expanding and an entirely new department that is capable of delivering a professional customer service. Which is all feasible as The Ranges owner Chris Dawson is a billionaire.