What ever you do, Do not buy anything from this company!. We purchased Garden furniture from them, and it arrived with huge scratches in the glass. Not an issue we thought, I am sure they will either replace or uplift the glass top.
Well, thats where it started and finished. After a number of e-mails, on a shocking web site, asking for replacements and photos sent of the top, we heard nothing!. So a phone call it had to be. After a number of calls where we were on hold for 40 minutes and more. We decided to call and just let the phone ring, or play music while we wait. After nearly an hour, some young lady answered, and after looking at the e-mails agreed the scratches were not acceptable, however it was not her department, she would pass it on and someone would contact us within three days. After 7 days still no response.
We followed this up with more e-mails, still no response, we are now back on the phone, and after 32 minutes we still have not had a reply.
This is a company, who care nothing for customer service, and have no rights to be selling anything to the general public.
The saga continues.
3 years ago
The Range has a
1.4
average rating
from
2,082
reviews
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