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Alison Daniels
I really wish I had read reviews on here and other review websites for the Range …. I left a review on here yesterday and obviously like the rest of the poor reviews no comment from the range, however if you leave a 5* review a lady called Judy reply’s straight away … Go figure hay… It’s so bad I think people understand you buy from the range shop you can take anything back and get a refund or exchange, so yes good customer service thumbs up and all that… Buy on line and it’s a whole different story they take your money send you incomplete goods, then when you ring and yes wait over an hour for someone to answer your told not my department you have to speak to Trusted Partners where are large goods are dispatched from so they put you through and another hour on hold you get cut off, so you ring back a bit frustrated and guess what the range customer service put the phone down on you when they can’t give you an answer why the Trusted partners can’t answer, then you ring back again to speak to a manager and guess what the managers of customer service are only their to see the overall running of the office they don’t speak to customers I mean talk about a belly laugh down the phone oh I got cut off again. So yes you guessed it I ring back not realising the cost on my mobile £396 later “are you shocked” yes so was I, but guess what after ringing back I was cut off again… So I thought I’ll ring head off and guess what their was nothing they could do so when I asked is this place really toy town guess what I got cut off… So the moral of the story is please please please I now it’s cheaper the furniture than most on line stores but seriously read all reviews it’s not worth your mental state to buy from them. And JUDY who reply’s to the 5* reviews is really Pluto from Mickey Mouse in disguise.. The end 😡
3 years ago
Read The Range Reviews
The Range has a 1.4 average rating from 2,082 reviews

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Alice, Customer Support

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