Two Seater Powered Recliner That Wasn't Ordered and paid for a 2 seater powered recliner sofa. It was delivered on the agreed date, however when assembling it discovered that there were no electrics for the "Powered Recliner". Reported the issue on the same day and got all the usual call centre BS, that it would take several days to do this that and the other. Suggested that it would be simpler to remove the electrical kit as shown in the assembly instructions from a stock sofa and send it in a shoe box sized package rather than re-packing the whole thing and sending a vehicle to take it away. However this level of common sense appeared to be above their capability and they insisted that they would take it away. So I agreed to them sending a lorry to collect it and suggested that they deliver the replacement at the same time, to save time cost and carbon footprint. Now I was really talking "Rocket Science". No the vehicle would collect it and then 14 days later another vehicle would deliver a replacement (with or without the electrics, who knows). At this point we were now over a month since the initial delivery and confidence in The Range to do anything right was seriously in the minus quantities. So having had enough I told them to collect this one and give me a full refund as per the Consumer Protection Act of 2015 as the goods were unfit for purpose. They finally removed the offending article, but it was the best part of 2 weeks before they managed to figure out how to refund the money to the card. All in all a massive waste of time and effort. When they finally agreed to the refund, they said to go to my "nearest store" to effect the refund. When I got there the initial response was that they thought the manager wasn't there. Then they found him and his initial response was that I had to go the the store where I placed the order 40 miles away. When I drew his attention to the email that said "Your Nearest Store", he changed tack and then said that they didn't have enough cash to make the payment. I then asked him to "Read" the documents that I had handed him, in particular the bit that showed "Card Payment" and finally he ran out of ideas he could use to block the refund and finally processed the refund. My advice, for you to take or leave as you see fit: DON'T TOUCH THEM WITH A BARGE POLE! If you go into any of their shops rest assured you won't bump into me.