Waited 5 months for a £1000 item that was paid for in March only for it to arrive damaged in the courier warehouse. Item was never sent to us even though we had a scheduled delivery. 10 mins after the delivery time we got a text saying it was damaged. Customer service incredibly unhelpful. Paying £1000 for a product that was never in stock, effectively selling something that doesn't exist. No remorse or apologies. Not even a hint of I'm sorry. 2 our of 3 pieces were fine yet never sent. Communication between the range and it's courier is a shambles. I can speak to both in less than 25 mins but it takes 2 working days for an email to be processed. Joke business.