Ordered a bed from The Range. Arrived 2 WEEKS LATE from the date we were told in store. When it did arrive the instruction manual was missing except page 5 of 5. Called the number for head office and been waiting for someone to answer for over 30 minutes so eventually hung up. Went to to the store and was given a manual which was for a different bed. As putting bed together it came apparent that the side pieces and the bars were for a smaller bed whereas the rest of the pieces were for a bigger bed. Rang head office and waited 45 mins for them to answer. Was told they would collect the bed and then refund us once they had recieved it back but quick take money when they were selling it to us. Every staff member spoken to just didnt not care at all and showed no empathy whatsoever.