After reading all the terrible reviews I feel I haven’t come off too badly as I am only trying to get back £26.99 for a couple of doormats. Nevertheless I have to agree that the Range has the worst ever customer services. My goods were from a third party company and sold by the Range. When I contacted this company I found them to be so helpful and pleasant. They had received my parcel back and told me that they advised the Range to issue a refund to me. They even said that they too had difficulty dealing with the Range. I had been contemplating buying garden furniture but not now. It’s a shame really because I shop at the store often and always found it to be good value for money but I will think twice now.