We ordered garden furniture from The Range online as it wasn't in stock in The Range Bournemouth. It was supposed to be delivered signed for. It wasn't! It was dumped outside in damaged boxes. When we opened the boxes we found that it was obvious the furniture was a second and the bags of bolts and washers were completely open and spilled, with many missing through the holes in the box. The rattan was split in places and completely substandard. We tried to return the item by phoning the returns service - 15+ attempts at 45 minutes at a time. In the end we took it to the store, where they said it would take longer to get a refund but we accepted that. We then received a snotty email saying we had to pick up the goods as The Range supplier wouldn't pick it up from The Range as it had to be a domestic household. We returned back to the store and picked it up. We were then told by The Range Head Office we would have to organise pick up with the supplier directly. We tried but surprise surprise the supplier didn't answer, even after hours of calls. We then called The Range again. We were told we would hear within 3 days then pick up would be immediately organised. Yes you've guessed it - 3 days have come and gone and we've heard nothing. It's now been over 30 days since the initial delivery and The Range have been the most useless retailer we have ever come across. To say awful is a massive understatement. Shocking absolutely shocking. Never and we repeat never order something from this company. If they haven't got it in store then order elsewhere!