Wish I had read this page before I ordered from this awful company!!!
Absolutely shocking customer service. Order wardrobes and chest of drawers from here. £550 worth, Never again!! Took ages for them to come then gave us a thirty minute warning they were coming to deliver them. I was out so they left outside beside shed. So heavy I had to ask a friend to come help me lift them inside. Opened box to find them damaged. Emailed asking to get them exchanged. Then ended up phoning the range in Aberdeen as I got no response to email. They were quite helpful then turned quite unhelpful very quickly. Constantly having to chase up about when our new wardrobes would arrive. Gave up in end due to the fact they lied for so long when they were in fact Out of stock. Asked for a refund so organised to get them picked up. That was a carry on aswell with the delivery company turning up at such short notice. Unhelpful when you don’t work near your house. Arrowxl picked up on the 6th of august. Nearly been two weeks since they picked them up. Phone call by arrowxl asking to pick up wardrobes. Clearly the company have bad communication skills with their team .Email from today saying they need to be picked up by 5th of August. This confused me cause today is the 17th of August. However the range are now saying that they are not in the warehouse , so we will have to wait another week for refund!! Phoned head office fobbed off to someone else. Phoned the range in Aberdeen today fobbed off to someone else ,who said they would phone back at half 5. Surprise surprise no call on my phone. Absolutely shocking customer service from all and not helpful in the slightest. I wouldn’t even enter the store again ,let alone buy from it. Also wouldn’t even give it a star.
3 years ago
The Range has a
1.4
average rating
from
2,082
reviews
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