Horrendous experience, ordered a sofa after moving into our new flat, was told it would arrive last Tuesday. It is now the following Thursday, and we've spent the entire time chasing customer service who are in turn chasing the imbeciles at their third party delivery company who marked our sofa as 'delivered'. We received no notice of this, so assumed it was simply delayed, only found out it had supposedly been delivered when we called on Monday. On that day we were told a case had been opened with the delivery company and we'd hear back (and quote) "within a maximum of 48 hours." As I said, it's now Thursday. Even if they respond in the next two days we now won't have a sofa until well into next week if not after. They're playing games with people's time, money and wellbeing, this is one of the worst online retail experiences I've ever had, hands-down.