What a terrible company to deal with !! It seems impossible to return items received damaged.Have been into the local store but they were unable to do anything for us but to supply a phone number which nobody answers.We have decided to learn from our mistake and never buy anything else from the Range again.!!! We also have decided not to waste anymore time trying to return the item but we will have it repaired at our own cost.Having read the reviews on actually getting a refund we will not to risk returning the item ending up being at least £75 pounds down plus cost of the return.