I went to The Range Boucher Road to exchange a lamp shade. It was still in its original clear wrapping and was clearly unused. I had lifted a few cleaning products to buy in exchange for the lamp shade. When I went to Customer Services Desk and looked in my purse for receipt I couldn't find it. The lady wouldn't accept the exchange even though she could clearly see the item was still in its original wrapping and unused. She was very unhelpful and basically said " well I don't make the rules up" which I know is the case but she was very flippant and unapologetic. She wouldn't call the Manager either.People with such a sharp and abrupt manner certainly should not be behind a Customer Services desk. It's a pity because I like The Range products but today's experience has put me off going back there