Rude arrogant service ! Ruined my sons birthday party due to you sending damaged goods and no instructions and now cant get nothing sorted till the 31st Aug. Then to be spoken to like dirt If i could give this disgraceful store 0 star i would. I ordered a bbq grill. Paid £109 to receive it with no instructions and rust damage. Called customer service to get a arrogant nasty boy thinking he is a big man. I have 30 people coming over for a bbq and they cant do nothing till the 31st. Worse thing i ordered it online. The disgusting behaviour from this so called online store. So no i have no bbq no time to rush out to get another. Dirty players dont buy from them. Cheap tacky stuff. When i called them they cant even send me no instructions via email. Basically told me to do one in so many words. I asked to speak to a manager, the arrogant boy refused and stated they dont have managers. Well done The Range in your disgusting customer service