So I'm guessing the range company is fine it's the range plus partners that are a joke. So received my item damaged. Both ends of the box completely ripped apart. The range plus parnters customer services seems to be non existent. Pre warned that anything supplied by a range plus partner has nothing to do with the range or a range store. Does anyone even work at the partners customer services? I mean how difficult is it to pick up a phone ??? Writing this while on hold for the 3rd time this week and still can't get MY money back. Absolutely not using this company ever again. Seriously I've never had a company in my life take this long to answer a phone at customer services. Your beyond a joke.