Visited store in Stoke Gifford, Bristol during my lunch break. Picked up a few items, including frozen goods. Went to checkouts to find they were not manned. Asked a group of staff nearby who were chatting amongst themselves if there was someone who could go on the tills. They just said 'oh, she was there just now' and a couple of them wandered off saying they would look for her (they didn't). Why didn't they just jump on the till themselves?? After a couple more minutes, with my lunchbreak ebbing away and a queue forming behind me, I gave up, dumped my basket of goods and left, as they obviously weren't interested in taking my money. Also not impressed to regularly see a group of staff around the corner of the store chatting and smoking. It's a shame, as the goods in the store are quite good, but their customer service is appalling!