WARNING DO NOT ORDER ANYTHING ONLINE OR BIG ITEMS FOR DELIVERY. There is absolutely no way that these 5 star reviews are real! Their customer service at head office is disgusting. I have no problem with the floor staff in the shop, but their head office is something else. To start they did not warn me during delivery of my sofa that it would come in a giant box, which could not go up the stairs of my flats. The drivers refused to carry it up outside of the box, so I had to carry it myself up with a relative at short notice and I have arthritis and joint problems. The next problem was one of the cushions was totally wrong, it was for a different sofa. I then had them trying to fob me off with a gift card, as they refused to take the sofa back unless it was in a giant box which no one has to hand. They also said they do not send replacement cushions out, so I would have been stuck with a ridiculous mismatched sofa. I had to print a letter and send by recorded delivery as proof of my complaint. Then in the meantime I got onto the original shop and asked them to swap the cushion on the display for my one. They said no at first then I eventually got a call from the supervisor agreeing. So off my own back I resolved this. But I was put through a LOT of stress and inconvenience with this, I have depression, anxiety and autism on top of my joint problems and arthritis. They tried to then fob me off with a £15 gift card as a ‘gesture of good will’ despite me spending nearly all that on the letter postage, bus trips and long phone calls. They then said it was ‘my choice’ to send the letter and have ignored me since. Totally disgusting and discriminatory behaviour. Shame on you! These 1 star reviews from people are definitely real. Never buying anything from here again.