Ordered items for delivery, wish I had read all the other reviews in hindsight, but the original delivery date was missed and I received an email saying it would be sent "soon". No further update. I emailed and received no reply despite waiting 4 days, I called and waited over 45 minutes to get through, only to be immediately put back on hold for another 30 minutes, whereafter I gave up. I tried repeatedly to call and found the same issue. I called Head Office and asked to make a complaint and they put me through to the same lengthy queue. When I finally managed to speak with someone, he advised he could neither accept my complaint nor check delivery...he could only cancel my order!!! Infuriated and now still without my items...I have cancelled my order. I was not given access to make a complaint and am contacting trading standards now as I can see from other reviews that this is fairly commonplace for this company. Absolutely disgusted - shockingly bad customer service. Please don't bother ordering online from them unless you want to waste a whole heap of time trying to get your item or your money back!!