DO NOT BUY ANYTHING FROM THE RANGE
Back in June 21 I ordered some bedroom furniture (Lexington range) which, stated on The Range website, would be delivered early September. I was happy at that time about the wait as it gave me time to get the bedroom decorated.
About a month before the delivery date I received an email saying that the delivery date had been put back to mid October. I wasn’t happy about it but, thought if I cancelled the order I would be straight back to the beginning so, decided to wait.
By this time I had emptied the old wardrobe and disposed of it to make sure it wasn’t in the way. All the contents are all over my spare bedroom which, means it can’t be used.
Two weeks before the second delivery date I received an email saying that the delivery date had been put back AGAIN!! It was going to be delivered early November.
As it was only approx 4 weeks longer than the October date, again I didn’t want to cancel.
On 21st October I received yet another email saying that delivery would be December, just before Christmas. That will make it six months from ordering if, I get it then.
Not once, on any of the emails have I been told why the furniture has been delayed & my patience is now long gone. The Range has taken the money & literally failed to deliver!!
I bought two bedroom furniture sets last year & it was a lovely experience. It was delivered on time, good quality & I have absolutely no complaints hence, why I ordered again but, no such luck the second time round!!!
To add insult to injury, when I checked on 21st October it stated on their website a delivery date early November for the exact product I have now been waiting four months for! I assure you that had I not liked the furniture so much, I would have cancelled at the first delivery date change.
I emailed customer services through their website on 22nd October with no response. I chased them again on 29th October & still have had no response.
I wouldn’t buy from them again their customer service is next to non existent and the only reason I’ve given 1* is because you can’t review without one!!
I ABSOLUTELY WOULD RECOMMEND THAT YOU DO NOT BUY ANYTHING FROM THE RANGE!!
3 years ago
The Range has a
1.4
average rating
from
2,082
reviews
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