Let me starts off by saying I am 21 and I’m a small girl, I ordered a bed and no where did it say it is only going to be delivered to the front door. I live alone and I live on the 10th floor, I also work from home. So when the driver called and said he was outside I asked him to please bring it inside, he said no, and proceeded to say it is only 24 kg you’ll be able to lift it no problem. After begging the delivery driver that I won’t be able to carry this bed to my flat he offered to send it up in the lift, let me just say it took me 10 whole minutes to drag this box across 10 metres to my flat. If it said anywhere it would just be curbside delivery I would not have purchased. I looked at the box and the box had the correct name of the item and to me who doesn’t know much about beds looked fine as the name matched the bed I ordered. I paid a handyman to put the bed together just to find out when he put the mattress on it was the wrong size. They sent me a small double instead of a standard double, on every piece of paper sent with the bed the measurements matched a standard 4’6, but the bed measured 4ft which is a small double. Also the bed looked very different to the photos, when I spoke to customer service she said the photos don’t show the stitches on the headboard and I said the whole side of the bed is completely different to the photos and she said well that’s just the photos being wrong then. I asked for the bed to be collected whole and she said I’ll have to take it apart and bring it downstairs for collection. I then called the range and said I physically can’t take the bed apart myself and they said that they will arrange a delivery with a different courier and I will receive an email within 72 hours with a date. I asked to speak to a manager to confirm this so I could cancel the collection with the other company and the adviser said he will get a manager to call with me to confirm. I never received a call or an email with a separate collection time. I called back the other company and said if they want me to bring a bed down which I will have to bring down in 3 or 4 separate parts they will have to come either after 1:30 which is my break or after 5 or between 8 and 9 am or on a Saturday or Sunday- giving more than enough options. The adviser said she will pass the information over to the driver to make sure they come at a time when im available to bring this bed down. Anyway, I got a call around 12pm saying I need to come downstairs with the parcels, I said I cannot at the moment as I am working and asked if they can please either just come up to my front door or please come back at 12:30 or 5pm as I cannot leave my laptop unattended for more than 2 minutes as my system will log me out or I can miss a call. The driver said we’re both working and in the time we were on the phone I could’ve brung the bed down because he won’t be coming back today, I said when can he come again and he said same time tomorrow, I again repeated I cannot do the same time tomorrow as I will be working again and he said he doesn’t care. He said I can leave the bed in the lobby before I start work at 9 and I asked what if the parts get stolen or the whole bed gets stolen and he said it’s not his problem. I then called customer services and they said they cannot specify a time when the man will come tomorrow and I then asked to speak to a manager. The manager Karen said if I leave the bed downstairs and parts get stolen then it’s my own risk and offered no further help and was very condescending and rude, she told me to ask a neighbour for help and when I asked what time the delivery driver will come exactly in case I did want to ask she said she doesn’t know- so Karen? Am I meant to just knock at a random time on a random neighbours while your rude drivers wait downstairs and scream down the phone to hurry up? Sure. Let me just knock on a new neighbours door til one opens up and offers help - but would your driver wait this whole time? She then said why can I not tell my work a bed is being collected and I then said well Karen what time should I tell them so they can sort cover for a department I only pick up phone calls for and again she couldn’t even give me a time. As you can see unless you live with someone who is by your side 24/7 and also does not work then the range will not collect your items. This is Karen from Comfy living btw. These delivery drivers don’t even know what packages they are picking up or collecting, the guy said come downstairs there’s 4 packages and I said are you sure because I’ve got a collection for 4 items to which he said no come down and I said no check your list. I was obviously correct. Also these drivers are so unprofessional, the driver I had today stayed on the phone for 10 minutes arguing with me. Every email has been ignored by the range customer services - just overall a company that makes you do all the work even when they’ve sent a completely wrong bed. Seriously watch out