I would like to submit a complaint about the manager of your Range Store in Maynooth in Ireland. We visited the store on Sunday the 28th of November between 5pm and 5:30pm. We went to buy an item which had a displayed price of €9 and some cent. When it scanned at the till it was twice that. We queried it because the price was displayed on the shelf at the lower price. The assistant went to get his manager and she said that no it was the more expensive price and we said that it had the lower price displayed. The price however in the end was not the issue and the store manager was the issue. She just said to us very rudely well do you want it or not? Then we said no we want it at the cheaper price, and she said right I'll void it and walked away without another word while we were still trying to speak with her. We tried to follow up speaking with her at the till as she had rudely walked away in the middle of the conversation already. My daughter asked her was she the only manager available and if she was the overall manager of the store and she said yes. She then waved her hand at us, saying "I don't have time for this" and walked away in the middle of my daughter trying to speak to her in front of everyone at the tills. She wouldn't even tell us her name and we had to ask the assistant on the till who informed us that her name was Rachel. I cannot believe your staff let alone a manager would treat customers so disrespectfully, to just walk away in the middle of a customer trying to speak with them. She was the rudest person I have ever had to deal with in a shop. She certainly should not be a member of your management team, or working in any role dealing with customers for that matter. The store was not even overly busy at the time. In all my years of working, if I had ever spoken to a customer that way or treated a customer in that manner I would have been fired. It is completely unacceptable to treat anyone in such a manner let alone a paying customer.
3 years ago
The Range has a
1.4
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