This company's online service is appalling. I made an order on 16/11 and paid for 3-5 working days. On the day it was meant to arrive, I received an email saying there was warehouse issues and they would email when it was dispatched. Fast forward to 3/12, I had to cancel my order. Everything I had ordered was out of stock on their website and clearly they just didn't have anything to send me. When I questioned this, they just said, 'we're sorry for the inconvenience' so evidently the issue. This is after multiple emails being ignored or being told it would be dispatched within 7, then 10 and so on days from my original order date. When I called, they then said it should be dispatched by Tues, only for later in the same phone call to be told it would hopefully by the end of that week. Their lies are unbelievable. I will never order from them online again.