Rugby store is the worst shop I have ever been to, You don't know what your going to pay until you get to the till as all the labels are wrong and you usually will end up paying more than what is displayed. I went in there as wanted to return something I was told that the return date had expired although on my receipt it had not when I mentioned this I was told ignore your receipt as the rule has been changed for christmas and you only get 14 days which I would only know if I went to customer service and read it in small print on the board so my receipt which is basically my sort of contract with the range is useless. The time before that I was told by Customer service that I should always go with the date that's on my receipt so I followed this advise but I still can't return it I am baffled with this store as they change the rules every time you go in there. Customer service is non exsistent in there unhelpful and rude. Would be a Zero star but it won't let me do that . AVOID SHOPPING IN THE RANGE