Bought a dog toy for my 10 year old lab at Christmas. It lasted less than 20 mins before the back seam split and the stuffing came out. On returning it the customer service assistant spoke to the Manager Ashley who basically said it was the dogs fault. He was too busy to speak to me or call me. The attitude was appalling. I was given a tel no for HQ which is next door to the William Prance store. No options exist to speak to someone. By selecting random options I did speak to someone who deals with on line issues. She confirmed there is no way of complaining directly by phone, but spoke to others and said every store has a support line. The store just cuts you off. In summary Don’t use this store for even basic purchases. The quality is dreadful but the attitude of the management worse. Look at Facebook it’s full of complaints. Dog toys obviously aren’t meant for dogs. Ashley showed total disrespect for a customer and fobbing off seems to be the only response. I’d not even award 1 star if it was possible