I think it's absolutely disgusting my sister ordered my niece a wooden toy kitchen from here as her main Christmas present. The toy kitchen wasn't the cheapest it was roughly £100, but this was her main present and as a single mum on a teaching assistants wage with no help at all from the father she had to scrimp and save. Delivery was arranged for when my sister was at work, so she asked for it to be left with one of her neighbours, to which the answer she received was "no it has to be signed for". So they then rearranged delivery for a Friday so my sister took the day off of work, sat in all day for them to then cancel and rearrange. My sister couldn't afford to take another day off of work and work wouldn't allow it and quite frankly she shouldn't have too take another day. She got home from work as quick as she could in the hope she would make it in time for the delivery, however it had already been delivered. Yet it was no where to be seen, although it wasn't suitable for the parcel to be delivered to a neighbour where it would have been signed for and was safe. It apparently was suitable to deliver and leave the parcel in her front garden on a busy road in Great Yarmouth. She has contacted The Range most days since it was delivered trying to get a replacement or a refund. However they have told her it's acceptable for it to be delivered to her garden and that it's her responsibility to be there on the delivery day so they are refusing to send out a replacement or refund her for the missing item. Absolutely disgusting, why is it not suitable for the parcel to be left with a neighbour when you can leave it in a front garden just before Christmas. Her front garden isn't very big so can clearly be seen from the road anyone could come along and take it and it just so happened they did.