Ordered an item online but needed to return, called customer services to organise return, told that I can only return to store - fine, took item back to store only to be told that the only person that can authoirse an online return is on their day off!!!! Bring item all the way back home again and call customer services again to be informed that item can be returned to store or returned by courier at my own cost! I asked whether the cost of the courier could be paid as a gesture of good will to reimburse me for the fact that I carried out an unsuccessful 50 mile round to try to return the item but no was told that this is their returns policy and that is it! no deviation in the slightest! To top it off the rude customer services operator then cuts me off mid conversation, as apparently we were "going around in circles". Seriously The Range, you need to sort out your customer services, and I use the term services loosely, as it is certainly not fit for purpose.