Was a loyal customer here and found the staff very helpful until recently. Was given the wrong information by a customer service rep who was clearly not trained in properly and as a result I was unable to return my curtains and was out almost 40 euro. When I tried to explain this to the customer service manager, she said she wasn't there, she does not know what was said and it was my own fault for not checking the receipt and signs around the store. I emailed the general manager about this who called me on the phone and told me I was lying and that none of what I said was true because she asked these 2 members of staff who also said I was lying. I was in shock that this actually was said to me by a manager to a loyal customer when I have witnesses to the contrary and no reason to lie. I have tried countless times to contact the range as I am so upset about this but nothing helpful back. All I wanted was a refund or credit note to the value of the curtains that I was told I could get and instead I was spoken at in the worst way. Loved going here but given no-one will take responsibility for the incompetent staff at this store and give me back the money I lost out on as a result, I'll have no choice but to boycott it. Pity that the management have let this store down so badly.