Ordered a lamp online which arrived damaged. Emailed their customer service the same day asking for a replacement and for damaged item to be collected, no response for 3 days so I called. Gentleman said he would contact their partner and I would be called and sent a returns label. Nothing arrived, 3 days later called again. After the customer service agent "huffing" at me down the phone, he then put me on hold for 5 minutes, then told me he had to wait for a reply from their partner as to when it could be collected. Another 2 days passed still no returns label, called again, told the same thing that The Range couldn't do anything it was down to their partner. My contract of sale was with YOU the Range, NOT your partner. Requested a refund this time and was told it would take 7 days or more. Have now had to raise a claim via PayPal. Not even sure this will get me my refund. Customer service is shocking, policies are shocking. I will NEVER PURCHASE from the range again, online OR the store. This has been so painful!