I ordered a coffee table which was delivered on 15th January. The box was damaged and it was clear that the coffee table would be too. After checking it I confirmed that it was. I sent an email through their website but I didn't here anything back, despite sending follow up emails in the email trail. It's now almost a month later, I had sent multiple emails and I have called them 5 times. Each time I'm told that the request for replacement has been escalated to their partner and to wait 48hrs more. At this point I'm not sure I will ever get the replacement table/parts!