There is no customer service, this Company is appalling. Refund/credit note request refused by local store manager on the basis that they do not have the authority or the means to grant this. Gave me an email address for complaints but that turned out to be invalid. Published Customer Service number is robotic only - you cannot speak to anyone above store level. Emailed messages to so-called Customer Services (Matt - ?) were replied to but fail to address or answer any of my questions or resolve any issue despite 3 attempts. Finally referred me back to the store manager which is exactly where I started! Totally pathetic, they are the worst company I have ever dealt with. I will never purchase anything from them again and will reap over my losses by other means!